I am so excited that we finally have a re-opening date. It has been a long three months. However, it was made easier by the continued support, kind words, and amazing families that we have in our program. A special thank you to a few particular families: the Taylor family who donated the supplies and painted the lobby and parents room while we were closed. The Azzopardi family that showed up and helped us sanitize and disinfect our entire facility, the Dahle family that has been finding cleaning products for us all over town, all of the families that made payments during April when we had no idea there would be Govt. loans available, and all of those that sent emails, phone calls and even just thought about us during this time, You are so appreciated.
LOTS of information
-Classes will resume June 15th with limited capacity in the gym, however, if your child or anyone in your house is feeling ill, please DO NOT BRING YOUR CHILD TO CLASS.
-in order to comply with restrictions class sizes have been reduced
-all 1 hour classes times have been reduced to 50 min in order to provide time for cleaning and transitioning between classes
-as we open, and due to capacity restrictions, we will only be allowing 1 parent in the facility for preschool age gymnasts (no siblings) We will be providing a secure livestream option for parents to view on a device. More information regarding this will be provided in a later email.
Billing: we are moving to a monthly billing cycle instead of every 6 weeks to help everyone with budgeting. We will be requiring autopay for everyone, however, you will have the option of paying prior to the 1st of every month to avoid an auto charge to the card on file. (This will also help with touchless transactions)
FLD payments: for those of you that made payments in April we will be splitting the credit up based on when you begin. If you begin at the beginning of the month you would receive your credit over 2 months. If you begin June 15th, you will receive 1/4 of your credit in June, half your credit in July, and 1/4 of your credit in Aug.
So..... if you begin the week of June 15th credits will look like this:
Just a sample
Amt pd in April credit in June July Aug
$159.80 $39.95 $79.90 $39.95
$220.50 $55.13 $110.25 $55.13
$144.00 $36.00 $72.00 $36.00
$20.00 $5.00 $10.00 $5.00
$130.00 $32.50 $65.00 $32.50
$90.00 $22.50 $45.00 $22.50
$76.50 $19.13 $38.25 $19.13
$20.00 $5.00 $10.00 $5.00
Please let me know if you have any questions.
Make-up classes: we realize that we have 2 weeks of classes to get people scheduled for make ups (thank you to all families that have donated those 2 weeks back to us. It helps tremendously.) However, due to tracing and number restrictions, we will not be able to schedule make-up classes for the first month or so of re-opening. We will be working on a plan moving forward.
Finally... we now have parent portals available so that you can see your account and child's enrollments. All of the new rules & policies and waivers are on the parent portal. This is how we will have you register your child for classes unless you want help from us to navigate you through the process. Please remember, that we have started will a limited number of classes and will add classes as we fill up. There are waitlisted classes also, so you can request a waitlisted class and we will let you know when we have enough kiddos to open that class.
In order to get to the parent portal you can visit our website and hit the Parent Login button at the top right corner of the screen. or use this direct link https://app.iclasspro.com/portal/starsgymco.
Please note that you ALREADY have an account, so you will need to
1.) go to "MY ACCOUNT" or "CLICK HERE TO BEGIN"
2.) hit "YES"
3.) do the forgot password option to set-up a password.
Please remember, that we are navigating this all for the first time as well. Please have patience with us as we are working through the kinks.
Michele, Susie & the entire Stars Staff